MAHATMA GANDHI’S DEFINITION OF CUSTOMER
A customer is not an outsider to our business. He is a definite part
of it. A customer is not an interruption of our work. He is the purpose
of it. A customer is doing us a favour by letting us serve him. We are
not doing him any favour. A customer is not a cold statistic; he is
a flesh and blood human being with feelings and emotions like our own.
A customer is not someone to argue or match wits with. He deserves courteous
and attentive treatment. A customer is not dependent on us. We are dependent
on him. A customer brings us his wants. It is our job to handle them
properly and profitably - both to him and us.A customer makes it possible
to pay our salary, whether we are a driver, plant or office employ -
Gandhi
Disclaimer: Endeavour has been made to make
available updated and accurate information. Errors, whenever brought to notice,
will be rectified. But South Eastern Railway administration will accept no
responsibility and liability, of whatever nature, for the correctness of the
material on this Website. In this regard, users are advised to verify the
correctness of facts from the concerned official in-person
Speed 
